Gannage Holding - Careers

CAREERS
QUALITY MANAGER
Gannage Holding

Job Summary

The Quality Manager is responsible of monitoring and advising on the performance of the quality management system of the company, producing data and reporting on performance, measuring against set standards and ensuring its compliance with ISO 9001.

He/she needs to liaise with other managers and staff throughout the organization to ensure that the quality management system is functioning properly. Where appropriate, she will advise on changes and how to implement them and provide tools and techniques to enable others to achieve quality standards.

Duties and Responsibilities

  • Handle customer complaints for key accounts once needed, review their requirements and make sure they are met.
  • Respond to customer complaints by putting in containment actions, full analysis and implementing short-term and long-term countermeasures.
  • Revise, establish, implement and maintain controls and documentation procedures to ensure the efficiency of the QMS throughout the organization according to ISO 9001 standards.
  • Follow up and update with the legal department on all new internal or external rules and regulations.
  • Undertake internal and process audits of the Quality Management System (QMS)
  • Participate in the integration program of all supervisory to managerial level new joiners through emphasizing in all aspects of the quality system and application of procedures.
  • Prepare the yearly management reviews and report it to the management.
  • Monitor and advice on the performance of the quality management system within the different departments of Gannage by liaising with the HOD’s on weekly or monthly basis to ensure a better productivity.
  • Suggest new systems and procedures that optimize organizational efficiency and introduce how to implement them using relevant quality tools, trainings and techniques to make sure managers and other staff understand how to improve the business.
  • Perform root cause analysis to resolve problems within the organization.
  • Monitor and suggest key performance indicators (KPIs) for each area of responsibility and set department objectives/KPIs and review and assess ongoing performance of direct reports.
  • Work closely with the supply chain department to establish quality requirements from external suppliers. Make sure the company is working as effectively as possible to keep up with competitors.
  • Conduct risk assessments of processes and tasks in all the department and follow up on the implementation and success of all risk prevention actions and set other corrective actions to be taken if needed.
  • Implement all the company policies, procedures and work instructions as described in the Quality Management System (QMS) and ensure compliance.
  • Perform other job-related missions as assigned or when needed, to ensure that the quality management system is functioning properly.

Key Skills and Qualifications

  • Master’s degree in quality management or equivalent, higher degree and certifications are a plus.
  • 4 to 5 years of significant experience in a similar role.
  • 4 years and above experience of working in Quality management.
  • Excellent written and verbal skills, with good command in English (French is a pus).
  • Proficient in office management systems and procedures.
  • Experienced in the engineering of the QMS.
  • Knowledge in ISO standards is a plus.
  • Ability to work as part of a team.
  • Excellent leadership and man- management skills.
  • Excellent interpersonal communication and presentation skills.
  • Competent in team building, planning, and decision making.
  • Skills in numerical and statistical analysis.
  • Process mapping skills.
  • Attention to detail and problem solving skills.
  • Strong organizational and follow-up skills with the ability to multi-task.
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